Returns

Cancellation, returns and refunds

We want you to be satisfied with your purchase and fully support your rights to a solution if you are not happy.

You have certain rights under the law. These include:

·       That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;

·       Certain remedies if a product is defective; and

·       A right to cancel your order within 14 days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

·       You notify us in writing that you are cancelling your purchase no later than the 14th day after the day on which you received your product;

·       You have taken excellent care of the product prior to return – in particular this means they must not have been worn or damaged and must have the tags still attached;

·       You may give us notice of cancellation by any written means (including email or letter), but it will speed up the process for you and us if you contact us by email at sales@ashworthandbird.com. You may also write to us.

Your order will state the address at which to return your product to.

·       You will be responsible for the cost of returning the product to us.

·       We only refund the cost of goods, not the shipping cost in the initial order.

Please return the Product in suitable packaging to ensure it reaches us in good condition.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Replacements or substitutions

 

We cannot guarantee that any styles, like for like or varying in size or colour or alternative styles will be in stock at the point of return and we will therefore, by default, issue a refund provided you meet the conditions of cancellation above.

Complaints

We intend for every order to reach every client perfectly every time but if you are unhappy with any of our products or our service or simply want to suggest an improvement please let us know.

Contact us at sales@ashworthandbird.com